1. Introduction

Welcome to ChartWise Academy ("ChartWise Academy," "we," "us," or "our"). ChartWise Academy provides educational content and resources relating to financial markets, including trading and investing topics such as intraday trading, swing trading, options trading, investment, commodity trading, cryptocurrency, and foreign exchange.

We respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, ChartWise Academy, including our website, online learning resources, tools, calculators, forms, courses, and other services (collectively, the "Services").

This Privacy Policy explains:

• What information we collect
• How we collect information
• How we use information
• How we store and protect information
• When we may share information
• How cookies and similar technologies are used
• Your privacy rights
• How you can contact us regarding your information

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us, information automatically collected when you use our website, and information received from certain third-party service providers.

2.1 Information You Provide Directly

Depending on how you interact with ChartWise Academy, we may collect:

• Name
• Email address
• Phone number, where provided
• Username or account information
• Password or authentication information
• Billing and transaction information
• Course enrollment information
• Communications you send to us
• Feedback and survey responses
• Information submitted through contact forms
• Information provided when subscribing to newsletters or educational updates

You should only provide information that is necessary and accurate for the relevant purpose.

3. Payment Information

If you purchase a course, subscription, product, or other paid service, payment transactions may be processed through third-party payment processors. Depending on the payment provider used, payment information may include:

• Name
• Billing information
• Payment method
• Transaction amount
• Transaction date
• Payment status
• Transaction/reference identifiers

ChartWise Academy generally does not store complete credit-card or debit-card numbers on its own servers. Payment information may instead be processed and stored by the applicable payment service provider in accordance with its own privacy policy and security practices.

4. Information Collected Automatically

When you access our website, certain technical information may automatically be collected. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from technical information
• Pages visited
• Time spent on pages
• Referring website
• Links or pages accessed
• Date and time of access
• Website interaction information
• Error and diagnostic information

This information may be used for website operation, security, analytics, performance improvement, and troubleshooting.

5. Cookies and Similar Technologies

ChartWise Academy may use cookies, pixels, tags, local storage, and similar technologies. Cookies may be used to:

• Keep the website functioning properly
• Remember preferences
• Maintain login sessions
• Understand website usage
• Measure website performance
• Improve user experience
• Analyze traffic
• Support relevant communications or marketing, where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website. Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

6. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

6.1 Provide Services

• Provide access to courses and educational materials
• Create and manage user accounts
• Process registrations
• Deliver requested services
• Provide customer support

6.2 Process Transactions

• Process payments
• Confirm transactions
• Manage subscriptions
• Maintain transaction records
• Address payment-related issues

6.3 Improve ChartWise Academy

• Analyze website usage
• Improve courses and educational materials
• Improve website functionality
• Develop new features
• Understand user preferences

6.4 Communicate With You

We may use your contact information to:

• Respond to inquiries
• Send service-related communications
• Provide course information
• Send important account notifications
• Send educational newsletters where you have subscribed
• Communicate about updates to our Services

6.5 Security and Fraud Prevention

We may process information to:

• Detect suspicious activity
• Prevent fraud
• Protect accounts
• Protect our website
• Investigate security incidents
• Enforce our terms and policies

6.6 Legal and Regulatory Compliance

We may process information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Establish or defend legal claims
• Protect our rights and property
• Protect users and the public

7. Financial Education Disclaimer

8. Information We Do Not Intentionally Collect

ChartWise Academy does not intentionally seek to collect sensitive personal information unless it is necessary for a specific lawful purpose and permitted by applicable law. Please do not submit sensitive personal information through public comments, contact forms, course discussions, or other areas of the website unless specifically requested.

9. How We Share Information

We do not sell your personal information merely because you use our website. We may share information with trusted third parties where reasonably necessary to operate our Services. These may include:

9.1 Service Providers

For example:

• Website hosting providers
• Cloud storage providers
• Payment processors
• Email delivery providers
• Customer-support platforms
• Analytics providers
• Security providers
• Course-management platforms

9.2 Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or governmental request.

9.3 Business Transfers

If ChartWise Academy is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

9.4 Protection of Rights

We may disclose information when reasonably necessary to:

• Prevent fraud
• Protect our users
• Protect our systems
• Enforce agreements
• Investigate misuse
• Protect our legal rights

10. Third-Party Services

ChartWise Academy may use third-party services to operate certain aspects of the website. These may include providers for:

• Analytics
• Hosting
• Payments
• Email
• Authentication
• Video
• Customer support
• Advertising
• Security
• Embedded content

Third-party providers may independently process information according to their own privacy policies. We encourage users to review the privacy policies of third-party services they interact with.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, exchanges, financial institutions, educational resources, social-media platforms, or other services. We are not responsible for the privacy practices, security, content, or policies of third-party websites. Once you leave ChartWise Academy and access another website, that website's privacy policy may apply.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing Services
• Maintaining accounts
• Processing transactions
• Meeting legal obligations
• Resolving disputes
• Enforcing agreements
• Maintaining appropriate business records
• Preventing fraud and abuse

Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

13. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your own account, including using a strong password and not sharing login credentials.

14. Account Security

If you create an account with ChartWise Academy, you are responsible for maintaining the confidentiality of your account credentials. Please:

• Use a strong and unique password
• Do not share your password
• Log out from shared devices
• Notify us if you suspect unauthorized access
• Keep your registered email address secure

We will not normally ask you to provide your password through email or unsolicited messages.

15. Children's Privacy

ChartWise Academy is intended for individuals who are legally permitted to use the Services under applicable law. We do not knowingly collect personal information from children in violation of applicable privacy laws. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

16. International Data Transfers

Depending on the technology providers we use, your information may be processed or stored in countries other than the country in which you reside. Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data-protection laws.

17. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information. These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information
• Opt out of certain marketing communications

These rights are subject to applicable legal limitations and exceptions.

18. Marketing Communications

If you subscribe to our newsletter or other educational communications, we may send you:

• Educational articles
• Market education
• Course announcements
• Website updates
• New learning resources
• Events or webinars
• Promotional communications, where applicable

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication. Even after unsubscribing from marketing communications, we may continue to send essential service-related communications where necessary.

19. Do Not Track

Some browsers provide a "Do Not Track" feature. Because there is currently no universally accepted technical standard for responding to such signals, our website may not respond to every browser-based Do Not Track signal. Where applicable law requires recognition of privacy preference signals, we will handle them as required.

20. Accuracy of Information

We encourage you to provide accurate and current information. If your personal information changes, you may contact us or update your account information where the relevant functionality is available.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes may be made because of:

• Changes in our Services
• Changes in technology
• Changes in legal requirements
• Changes in privacy practices
• Changes in third-party services

When we make changes, we may update the "Last Updated" date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

22. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact ChartWise Academy through the contact details provided on our website.

23. Governing Law

This Privacy Policy will be interpreted in accordance with applicable laws and regulations governing ChartWise Academy and its Services. Where applicable, additional privacy rights may apply depending on the country or jurisdiction in which a user resides.

24. Important Notice

By using ChartWise Academy, you acknowledge that:

• You have read this Privacy Policy.
• You understand how your information may be processed.
• You understand that financial-market information on the website is educational in nature.
• You understand that financial-market activities involve risk.
• You should independently evaluate financial decisions and seek professional advice where appropriate.