We're Here to Help
Questions about courses, enrollment, payments, or support
Have a question about ChartWise Academy, our courses, learning resources, enrollment, payments, or technical support? We would be happy to hear from you.
At ChartWise Academy, we believe that good education begins with clear communication. Whether you are exploring our courses, already enrolled, or need assistance with an existing service, our team is available to help.
Get in Touch
General Enquiries
For general information about ChartWise Academy, our courses, educational resources, partnerships, or other enquiries.
Email info@chartwiseacademy.comCourse & Customer Support
For questions or assistance relating to:
- Course enrollment
- Course access
- Login problems
- Learning materials
- Live classes
- Course schedules
- Technical issues
- Account-related issues
- Payment confirmation
- Subscription-related matters
Response times may vary depending on the nature and complexity of the enquiry. For faster assistance, please include your registered email address and relevant course or order information when contacting us.
Grievance Redressal
If you have already contacted Customer Support and believe that your concern has not been satisfactorily resolved, you may escalate the matter as a formal grievance.
When submitting a formal grievance, please mention FORMAL GRIEVANCE in the subject line or message. Please include:
- Full name
- Registered email address
- Contact number
- Course/product name
- Order or transaction ID, where applicable
- Date of purchase
- Description of the concern
- Previous support correspondence
- Relevant documents or screenshots
- Preferred resolution
For more information, please refer to our Grievance Redressal & Customer Support Policy.
Our Address & Contact Directory
Our Address
ChartWise AcademyS-5A, 1st Floor, Vishawas Park Road
Opp. Karuna Kunj Apartment, Sec-3, Dwarka
New Delhi – 110078, India
| Purpose | Contact |
|---|---|
| General Enquiries | info@chartwiseacademy.com |
| Course Information | info@chartwiseacademy.com |
| Customer Support | support@chartwiseacademy.com |
| Technical Support | support@chartwiseacademy.com |
| Payment Support | support@chartwiseacademy.com |
| Refund & Cancellation | support@chartwiseacademy.com |
| Course Access | support@chartwiseacademy.com |
| Grievance | support@chartwiseacademy.com |
| Customer Support Phone | 7683012732, 8076115912 |
| Grievance Phone | 7683012732, 8076115912 |
Before You Contact Us
To help us respond efficiently, please have the following information available where relevant:
For Course Issues
- Course name
- Registered email address
- Screenshot of the issue
- Description of the problem
For Payment Issues
- Order/transaction ID
- Payment date
- Amount
- Payment method
- Payment confirmation, if available
For Refund Requests
- Course/product name
- Order ID
- Purchase date
- Registered email address
- Reason for the request
For Technical Problems
- Device used
- Browser/app used
- Screenshot or error message
- Steps that caused the problem
Financial-Market Enquiries
Education, Not Advice
ChartWise Academy provides financial-market education. Our customer-support team can assist with questions concerning our courses and educational services, but customer support is not intended to provide personalized:
- Investment advice
- Trading advice
- Portfolio advice
- Tax advice
- Legal advice
- Financial planning
- Securities recommendations
We do not guarantee trading profits or investment returns. For questions concerning a specific financial decision, users should consider consulting an appropriately qualified and regulated professional.
Important Security Notice
Please be cautious of individuals or organizations falsely claiming to represent ChartWise Academy. ChartWise Academy does not authorize representatives to:
- Guarantee trading profits
- Guarantee investment returns
- Ask for trading-account passwords
- Request OTPs
- Request UPI PINs
- Request bank passwords
- Request cryptocurrency private keys
- Request cryptocurrency seed phrases
- Ask customers to transfer trading capital to personal accounts
- Promise recovery of trading or investment losses
If you receive a suspicious communication claiming to be from ChartWise Academy, contact us through the official contact details published on this page.
Feedback
Your feedback helps us improve. You can contact us with suggestions concerning: courses, learning materials, website experience, technical functionality, course structure, educational resources, and customer service. We value constructive feedback from our learners and customers.
Frequently Asked Contact Questions
How can I contact ChartWise Academy?
You can email us at info@chartwiseacademy.com for general enquiries or support@chartwiseacademy.com for customer support. You can also contact Customer Support by phone at 7683012732 or 8076115912.
How do I request a refund?
Please contact support@chartwiseacademy.com with your course name, order/transaction ID, registered email address, and refund request. Please review our Refund & Cancellation Policy before submitting your request.
How do I report a technical issue?
Email support@chartwiseacademy.com and include a description of the issue and, where possible, a screenshot or error message.
How do I submit a grievance?
Contact support@chartwiseacademy.com and clearly identify your communication as a FORMAL GRIEVANCE. You may also call 7683012732 or 8076115912.
Does ChartWise Academy provide investment advice through customer support?
No. Customer support is intended to assist with our services, courses, accounts, payments, and technical matters. It is not a substitute for personalized financial or investment advice.
Our Commitment to You
Clear Information
We strive to communicate our courses, services, and policies clearly.
Professional Support
We aim to handle customer enquiries respectfully and professionally.
Responsible Education
We emphasize knowledge, risk awareness, discipline, and independent decision-making.
Continuous Improvement
Your feedback helps us improve our learning platform and services.
Contact ChartWise Academy
Learn. Analyse. Manage Risk. Trade & Invest Responsibly.
ChartWise Academy
S-5A, 1st Floor, Vishawas Park Road, Opp. Karuna Kunj Apartment, Sec-3, Dwarka, New Delhi – 110078, India
General Enquiries: info@chartwiseacademy.com
Customer Support: support@chartwiseacademy.com | 7683012732 / 8076115912
Grievance Contact: support@chartwiseacademy.com | 7683012732 / 8076115912
Website: chartwiseacademy.com